 Work for one of the "Best Places to Work"
Work with a leader in the online printing industry! PrintPlace.com is a fast growing online printing company, headquartered in Arlington and conveniently located near highways 183, I-30, 360 and 161.
At Printplace.com, we provide our employees the opportunity to grow within the organization while offering a comprehensive benefits program including medical, dental, vision, and life insurance plans, PTO, paid holidays, and an employer match 401K plan upon eligibility.
PrintPlace.com has openings available for the following positions:
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Customer Service Representative - Arlington, TX
PrintPlace.com is a partnership between print professionals, designers and developers committed to delivering the best online printing experience. We have a manufacturing facility that is ISO 9001 Certified and a user-friendly web site with the industry's most powerful and flexible quoting tool. We have a workflow that guarantees end-to-end color management.
Position Description:
PrintPlace.com is looking for outstanding Customer Service Representatives. This important position is responsible for creating a strong positive online printing experience for all customers by providing outstanding service and sales. We strive to provide a resolution for each customer with the objective of retaining customers. CSRs may be required to do basic troubleshooting of artwork, handle confidential client information and maintain professionalism and composure during escalated calls. CSRs interact with customers via telephone, email, online tickets and live chat. Strong organizational skills and multi-tasking are required for this fast-paced, deadline driven environment.
Responsibilities:
- Receiving inbound calls
- Interact with customers via email, online support ticket system, live chat
- Provide Outstanding Customer Service
- Handle client information with care and confidence
Requirements:
- Minimum of 3 years of high-volume Call Center environment.
- Excellent verbal and written communication skills.
- Ability to flourish in a fast pace work environment.
- Computer literate, with the ability to learn customer service software applications.
- Professional verbal and written communication skills; has the ability to type at least 45 wpm.
- Problem solving abilities.
- PC experience with familiarity of several computer applications; Outlook, Internet Explorer, Mozilla Firefox, Windows XP/Vista.
- Must be able to multi-task and alternate between and work in multiple programs while on the phone and/or live chat with customers.
- The ideal candidate is highly motivated and able to work well both independently and with others.
- Has a great attitude; understands that every call/chat could be a potential order.
- Printing or graphics experience preferred. Inside sales experience a plus.
What's in it for you:
- Competitive wages
- Benefits (after 90 days). Our benefit package includes medical, dental and vision insurance, a company-matching 401(K), paid vacation and more.
- 401k Plan with employer matching
- Strong team environment
- Cutting edge technology
- Opportunity for advancement
Please, no phone calls. To apply, forward your resume with a cover letter to jobs@printplace.com. Reference the job title "Customer Service Representative" in the subject line.
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Prepress Operator - Arlington, TX
PrintPlace.com is looking for a full-time Prepress Operator. This position is responsible for electronic prepress of customer supplied files and desktop manipulation/imposition of files for 40" offset presses. Will also trouble shoot, fix and/or QA approve files to meet customer requirements.
Requirements:
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At least three (3) years experience working in sheet-fed offset 28x40 formats for advertising agencies or Fortune 1000 companies.
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The ideal candidate will ensure orders are efficiently ganged to minimize waste and managed to tight deadlines.
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Direct experience mapping custom colors per job specs, as well as RIP configurations (including ROOM workflows)
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Direct experience making press layouts for efficient bindery operations, including die-cutting and bookmaking. Experience with Metric software preferred.
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Must be an expert user of Quark XPress, Adobe CS4 Premium Design and other graphic desktop applications on a Macintosh platform.
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Must have excellent time management skills and the ability to multi-task.
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We run a busy shop - a great attitude is a must!
To apply, forward your resume with a cover letter to careers@printplace.com. Reference the job title "Prepress Operator" in the subject line.
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PrintPlace.com is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability or national origin.
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