The Guarantees

The Guarantees

The Guarantees

There has never been a more straightforward way to get high quality printing at a competitive price. No pushy salesperson. No waiting for proofs. Just easy ordering, quick turnarounds and superior results.

Our Order with Confidence Guarantee ensures your order is processed correctly the first time - and every time!

 Easy Ordering - Effortless Uploading - Exceptional Results.


Quality Guarantee stands behind the quality of all of its products and services. All jobs are printed on our state-of-the-art offset presses using premium papers and inks. Be confident that we are treating your pieces as if they were our own. Each job is carefully inspected by our quality assurance team, and then shipped to your door.


Price Match Guarantee

At we pride ourselves on having exceptional prices. If by chance you find a lower price on the same product, specifications, and shipping – call us at 877-405-3949, M-F (7am - 8pm CT) and we will match it.

+ See Terms will match the advertised price of any print job from any other online printer. Here are a few things you should know:

  • All specs, including shipping method, must be the same.
  • Price match must be inclusive of freight.
  • Jobs must be quoted on sheet-fed offset presses.
  • We'll need to know the URL for the competitor's website, for verification purposes.
  • We reserve the right to decline any job that doesn't fit within our business model.
  • We will price match up to 7 days.

How do you receive the matching price?

When you find another site online that offers the same products for a lower price, give us a call. A friendly customer service representative will take your job specs and competing site information. We'll override the price in your job cart, and advise when your job is ready for checkout at the matched price.

What if I find the lower price after I've placed my order?

If you find a lower price (including shipping) on the same job, within 7 days of placing your order with, please give us a call at 877-405-3949 or email us at with your information. We will confirm the printing, finishing, and shipping options are the same, and then refund the difference to your card.


On Time Guarantee

Our advanced scheduling systems ensure over 99% of approved projects are printed and shipped as requested – if not, we'll make it right.

View Turnaround Availability

+ See Terms

We are so sure we will ship your order on time that we are proud to offer an unmatched On Time Guarantee.

What does this mean to you?

This means that once your job passes art verification, it will ship on the estimated ship date shown on your account page.

If there is a problem with your artwork, your job will be placed on hold and your ship date will be affected. While we make every reasonable effort to accommodate your needs, is not obligated to expedite jobs that are on hold due to Art Suspect status.

The On Time Guarantee covers printing turnaround only.

What if your job ships late?

If we ship your job late, will upgrade the shipping, at no additional cost to you, in order to meet the arrival date you would have had if your order were to have shipped on time. If this is not possible (for instance, if you have 1 day turn with overnight shipping), will refund you the difference between the turnaround time you ordered and the actual turnaround time.

This guarantee is limited to a shipping upgrade or turnaround time refund and does not cover any damages or claims incurred by you or your business if you receive printed materials which are incomplete or later than your estimated delivery date.


Customer Service Guarantee

You shouldn't have to wait on hold for great service! Our knowledgeable customer service representatives are available to assist you M-F (6am - 10pm CT), Sat-Sun (8am-7pm CT) with virtually NO wait time and NO callbacks. You'll get the service you need when you need it!

100% Satisfaction Guarantee

They aren't just words to us! You can place your order with confidence because it's backed by our 100% satisfaction guarantee. You will be satisfied or we will make it right!

+ Read the full Terms and Conditions.

At, we are proud of our products and services and stand behind them. We want you to be satisfied with your printing. If you are not satisfied with your purchase, please call us at 877-405-3949 within 10 days of receipt of your order, and if your order is found to contain an error that is not within our allowable tolerances, we will reprint all or part of it on an expedited turn.

We are committed to high quality standards, including printing, trimming, and finishing. However, there are some things beyond our control which are not covered by this guarantee:

We print to exacting ISO Color standards. However, due to variances in viewing equipment we cannot be responsible for color variation between PDF screen proofs and the final printed piece. If your job is color critical, we highly recommend ordering a hard copy proof for color matching purposes. If you believe the color for your job is non-compliant, our Certified GraCOL Color Expert will evaluate it for accuracy and a reprint will be issued if the job is out of tolerance.

We will not be responsible for reprinting due to customer errors, including but not limited to: spelling, punctuation or grammatical errors; inferior quality or low-resolution images; design or color errors introduced by the customer; incorrect orientation or incorrect layout for hole-drilling, die-cutting, folding, etc.

We will reprint orders that are damaged in transit, but we must have photographs of said damage in order to make our claims with our shipper.

We are not responsible for delays or missed shipments caused by delivery to the wrong address or undeliverable packages caused by the customer.

What else?

This guarantee is limited to the reprint of the original order quantity and does not cover any damages or claims incurred by you or your business if you receive printed materials which are defective, incomplete, or later than your estimated delivery date.

This guarantee does not cover fees for mailing services or postage or associated incidental damages or claims. We are not responsible for USPS errors, including loss or delay. For further information on mailing services terms and conditions,click here.


*Except as expressly noted, Terms of Use continue to apply in full to all orders.