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Registration, Age Requirements and Account Holder Responsibility
In order to access certain portions of the Service, upload content to the Website, and order product, you will need to create an account and become a “Registered User” of the Website. To become a Registered User you must be at least 18 years of age or otherwise be able to form a legally binding contract with PrintPlace.com. PrintPlace.com does not sell products for or to children, but sells its products to adults who can purchase with a credit card or other permitted payment method.
You are responsible for safeguarding and maintaining the confidentiality of your username, password and corresponding printplace.com account information. You agree not to disclose your password to any third party. You agree that you are entirely and solely responsible for any and all activities or actions that occur under your printplace.com account, whether or not you have authorized such activities or actions. You hereby represent and warrant that you have the legal right to use any credit card or other approved payment method used to initiate and consummate any transaction made on the Website.
You agree to immediately notify PrintPlace.com administrators of any unauthorized use of your username, password, printplace.com account or credit card.
You agree not to use false identities or impersonate any other person or use a username or password that you are not authorized to use. PrintPlace.com reserves the right to refuse to grant anyone a username for any reason in its sole discretion; require you to change your username for any reason and may do so at anytime; or to shut down any user account PrintPlace.com deems in its sole discretion to be unauthorized, illegal, or inappropriate.
Order Placement and Payment
PrintPlace.com makes reasonable business efforts to provide current and accurate descriptions and prices of its products. However, product prices, product availability and product promotions are subject to change without notice prior to our acceptance of your order. All prices and amounts shown on the Website are in U.S. Dollars and you hereby agree that all charges, taxes and shipping and processing fees will automatically be charged to your credit card or otherwise paid by you with an approved payment method. Tax exemptions will not be granted unless PrintPlace.com receives a valid and signed tax exempt certificate with your product order or as otherwise provided by law.
Order Approval and Change Orders
You are responsible for final proof and layout approval of your artwork prior to sending your job to press. Any jobs that have been approved and sent to press cannot be altered or changed due to the automated process which results from the “send to press” action.
Turnaround times begin only when the following criteria have been met:
1. Your order has been entered, processed and the transaction approved;
2. You have uploaded your artwork for your job;
3. You have viewed and approved your proof; and
4. You have clicked the “send to press” button, thus sending your job to press.
All turnaround times are based on business days: Monday through Friday excluding PrintPlace.com’s Official Non Productions Dates (see below). All jobs with standard turnaround times (2-10 days) submitted to production before 12:00 AM (CT) will begin production the following business day. Visit http://www.printplace.com/static/Online-Printing-Turnaround-Times.aspx for an illustrated turnaround time chart.
EXAMPLE: If a job with a three (3) day turn-around is submitted, approved, and sent to press on Monday before 12:00 AM (CT), Day 1 of the turnaround time is the following business day and the job will ship out on Thursday of that same week.
PrintPlace.com strives to ship every job on time and provides its customers with an unparalleled on-time shipping guarantee. If we ship your job late, PrintPlace.com will upgrade your shipping method at no additional cost to you in order to meet the arrival date you would have had if your order were to have shipped on time. If this is not possible (for instance, if you have 1 day turn with overnight shipping), PrintPlace.com will refund you the difference between the cost of the turnaround time you ordered and the cost of the actual turnaround time. This guarantee does not apply to jobs where the original shipping date has been recalculated due to a job being placed on hold for Suspect Art or other delays caused by you. In such case, you may upgrade the shipping method prior to the job actually shipping at your own expense.
Cancellation of a job or entire order based on turnaround time is permitted only if a PrintPlace.com Customer Service Supervisor agrees to such terms in writing during the order entry process. If you have a time-sensitive job, please be sure to notify Customer Service at or prior to the time your order is placed.
Official PrintPlace.com Non-Production Dates:
New Years Day - Jan 1
Memorial Day - Last Monday in May
Independence Day - July 4th
Labor Day - First Monday in September
Thanksgiving - 4th Thursday & Friday in November
Christmas - December 25th
After you have approved your proof and sent your job to press, PrintPlace.com’s quality control personnel may, but are not required to, stop your job if they believe your job contains “Suspect Art” i.e. artwork that has defects such as low resolution. In the event your job is suspended for Suspect Art, you will receive an email message notifying you of this fact, and your job will be put on hold until you: (1) re-submit and re-approve new art; or (2) send the job to press as-is. While a job is on hold in this manner, the production clock is on hold. PrintPlace.com is not responsible for expediting your order if time is lost as a result of your failure to meet production design requirements. Note: Quality control personnel will not review your submitted art if you choose “No Art Check” in the checkout process. In such event, your job will be printed as is and PrintPlace.com will not be responsible for the quality of the printed job.
Gang Run Printing
To help lower your cost of printing, PrintPlace.com may print several jobs together, known in the industry as “gang run printing.” All gang run printing is subject to a 10% color variance. If your job is color critical, we recommend that you order a hard copy proof to ensure color matching. It is your responsibility to determine if your job is color critical prior to placing your order.
Hard Copy Proofs
If you choose to order a hard copy proof, it will be mailed the day after you approve your artwork. The time it takes for a Member to receive and approve a color proof does not in the production calendar. After you have received and reviewed your hard copy proof, you must log-in to your account and click the “send to press” button to indicate your approval of your proof and begin the production process. Production of a job does not begin until you complete these steps.
The hard copy proof is printed on a substrate (i.e. special proofing paper) which is different than the final paper stock used in the final printing process. The hard copy proof is color-matched to a four color process on coated papers and does not simulate other stocks such as uncoated paper. Accordingly, while a hard copy proof will visually show color and guarantees a reasonable likeness to the final printed pieces, variation between the hard copy proof and the final printed piece should be expected. If a variation occurs due to these circumstances, the resulting printed job is considered acceptable.
If you submit a job and do not request a hard copy proof, your job(s) will be printed as is. PrintPlace.com will not be liable for color variation between a soft-proof and the final printed product.
It is your responsibility to review your order prior to sending it to press. PrintPlace.com will not be responsible or liable for:
Art Resolution Requirements
You must provide at minimum 300 dpi high resolution images suited for offset printing. Artwork submitted lower than 300 dpi will likely result in a poor or low quality printed image. PrintPlace.com is not liable for fuzzy or pixilated printed images resulting from low resolution artwork.
Bleed and Caution Margin Requirements
The edge of final printed piece is called the trim line. If you want your image to extend to the trim line, you must include a 1/8” symmetrical bleed (margin) for such designs. You must exclude important content from the caution zone, defined by the inner 1/8” margin to the trim line. PrintPlace.com allows for a 1/16 tolerance for error with each bindery process, therefore adherence to bleed and caution margins are important to image fidelity. PrintPlace.com recommends that your download the template for the product you are ordering and refer to the “setting up your file” pdf provided on the Website. If at any point you are unsure of the design requirements for your artwork, please contact Customer Service for assistance; they’re there to help!
Backing Up Artwork On Two Sided Works
You must upload artwork so that the finished piece backs up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head. The head of a page is defined by the top of the rendered proof and the bottom is called the foot (helpful hint: on a PrintPlace.com pdf proof, the head will always be indicated by the PrintPlace.com logo on top). The head of one side backs up to the head of the other page on two sided work. Printplace.com recommends that you always print laser proofs and back them up head to head to make a folding dummy, which will ensure your artwork is set up properly. You may need to rotate a page after proof review and resubmit art to ensure your pages will back up properly. If you need assistance backing up your artwork or verifying orientation of your artwork, please call Customer Service for assistance before sending your job to press.
All art submitted for bound product must be uploaded as a single, multi-page pdf file. The pages within your submitted pdf should be arranged and sorted in the same order as you want your finished printed product to appear. For example, a 28-page booklet or calendar pdf: page 1 = outside front cover; page 2 = inside front cover; page 3-26 = subsequent pages; page 27 = inside back cover; page 28 = outside back cover. PrintPlace.com will not be able to proceed with your bound product order unless these minimum requirements are met.
Color Space Conversion
For predictable and accurate color results PrintPlace.com recommends that you always use CMYK color space when designing your artwork. PrintPlace.com is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. For assistance in creating your artwork in CMYK color mode, please contact Customer Service.
Full color jobs that contain large solid areas of black ink should have the black set up as CMYK Rich Black (formula: 60, 40, 40, 100). PrintPlace.com will not be liable for printing a consistent, solid and rich black if artwork is not set up to this specification. Please note: Rich Black should not be used for text.
You must notify PrintPlace.com within 3 business days of order delivery to report any defects discovered in your delivered product. In the event a defect in your printed product, 100% of the product should be returned to PrintPlace.com at your expense within 10 business days from the date of delivery. Should the claim be approved by PrintPlace.com, a reprint at no cost will be shipped to you using the original shipping method.
Refunds and Cancellations
All sales are final. Cancellations and full refunds are available only if you have not: (1) uploaded any artwork to the Website; (2) submitted any artwork to Customer Service; and (3) sent your order to press. In the event you cancel your order prior to clicking “send to press”, PrintPlace.com will refund your purchase price less a $15 administrative and processing fee and any fees applicable to hard copy proofs, file repairs, and mailing list processing. For all order cancellations, you must contact PrintPlace.com Customer Service within 30 days of placing your order to request your refund. Refund requests made after 30 days, if approved by PrintPlace.com in its sole discretion, will be issued as a credit toward your next order.
Overuns and Underruns
Over-runs or under-runs will not exceed 5%. If a job is short, PrintPlace.com will prorate the missing quantity in the form of a credit toward future orders. If a job is short 250 pieces or more, PrintPlace.com may, in its discretion, reprint the missing amount.
Art File Retention and Access
PrintPlace.com will use reasonable efforts to maintain art files and PDF proofs uploaded to the Website for a reasonable period of time, not to exceed a year. Notwithstanding the preceding sentence, you hereby agree that you are solely responsible at your sole cost and expense for creating backup copies of your content, including but not limited to art files and PDF proofs uploaded and/or generated through use of the Service. Printplace.com does not guarantee that content uploaded to the Website will be available for future use.
Marketing Promotions and Discount Codes
Please note that all prices and specifications are subject to change without notice. Check www.PrintPlace.com for current prices. If you are using a discount code, qualifying orders must be placed online and paid in full before the promotion expiration date. Offers are not valid on previous orders or gift certificates. Non-shipping related promotions apply to printing charges only. Custom quotes, mailing postage, shipping charges and sales tax, etc. are excluded from offer discounts. Ground shipping promotions are limited to packages shipped within the Continental U.S. with the selection of the Ground option only; the maximum value of the offer may vary by product or campaign. One discount code per order only; promotions or credits cannot be combined.
Shipping and Transfer of Title
PrintPlace.com ships jobs via UPS or via other nationally recognized carrier chosen by PrintPlace.com in its sole discretion. PrintPlace.com is not responsible for delays caused by shipping carriers, weather conditions, mechanical malfunctions or other unforeseen delays. You hereby agree that the shipping terms for any and all purchases are “Freight On Board Shipping Point” or “F.O.B. Shipping Point” which means that the risk of loss and title for any purchase passes to you upon our delivery to the carrier.
If a print order is not delivered due to an error in the shipping address provided by the Member, Printplace.com will correct the address and reship the order at the Member’s cost.
Please note that PrintPlace.com may not combine items from the same print order into one package. Due to the nature of our printing process, items from the same order may be printed in separate runs and completed at different times than the other items in your print order. PrintPlace.com may ship each item from your order separately to ensure you receive your products as soon as they are ready.
For any product that is provided to you in an electronic format, you agree that delivery of such product shall be deemed to have occurred either: (1) at the time we transmit the product via email or other electronic communication addressed to you; or (2) at the time we transmit a notification to you that the product is available for downloading from the Website.
Will Call & Picking Up Your Job
If you choose to pick up your job order in person, you may do so at Will Call, located on the Northwest corner of our Arlington facility located at 1130 Avenue H East, Arlington, TX 76011. You must have your job order number at the time you pick up your job.
PrintPlace.com will send you an email notification when your job is ready for pick up. You may also log in to your account to check the status of your job. You must pick up your job from Will Call within 90 days from the date it is ready. If you do not pick up your job within this time period, your job will be recycled and PrintPlace.com will not be responsible or held liable for the discarded items.
PrintPlace.com is not responsible for automated email notifications that are redirected due to your email filter settings. If you use an address with an email filter that requires each sender to fill out a form, you may not receive our automatic notification messages. It is your responsibility to check your "my account" page or contact a Customer Service Representative for the most current information on your order.
Disclaimer of Warranties
THE WEBSITE, THE SERVICE, THE MATERIALS, CONTENT, FUNCTIONALITY AND FEATURES INCORPORATED THEREIN ARE PROVIDED BY PRINTPLACE.COM ON AN "AS IS" AND “AS AVAILABLE” BASIS. PRINTPLACE.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PRINTPLACE.COM HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON INFRIGEMENT AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. NEITHER PRINTPLACE.COM NOR ANY OF ITS SUBSIDIARIES, AFFILIATED OR RELATED ENTITIES, NOR ANY PERSON INVOLVED IN THE CREATION, PRODUCTION, AND DISTRIBUTION OF THE WEBSITE WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE, THE SERVICE OR THE SERVER(S) THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY PRINTPLACE.COM AND/OR ITS SUBSIDIARIES, AFFILIATES, RELATED ENTITIES, DISTRIBUTORS, LICENSORS, ADVERTISERS OR SPONSORS, AND/OR OUR AND THEIR RESPECTIVE MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS, AGENTS AND/OR OTHER AUTHORIZED REPRESENTATIVES SHALL CREATE ANY WARRANTY. YOU EXPRESSLY AGREE THAT THE USE OF THE WEBSITE AND THE SERVICE IS AT YOUR SOLE RISK.
Limitation of Liability
YOU EXPRESSLY UNDERSTAND AGREE THAT NEITHER PRINTPLACE.COM, NOR ITS SUBSIDIARIES, AFFILIATES, RELATED ENTITIES, DISTRIBUTORS, LICENSORS, ADVERTISERS OR SPONSORS, AND/OR OUR AND THEIR RESPECTIVE MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS, AGENTS AND/OR OTHER AUTHORIZED REPRESENTATIVES, NOR ANY PERSON OR ENTITY INVOLVED IN THE CREATION, PRODUCTION, OR DISTRIBUTION OF THE WEBSITE OR THE SERVICE ARE RESPONSIBLE OR LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY DIRECT, INDIRECT, INCIDENTIAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOOD WILL OR BUSINESS REPUTATION, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS BASED UPON OR RESULTING FROM (i) YOUR USE OF YOUR INABILITY TO ACCESS OR USE THE WEBSITE, THE SERVICE OR ANY FEATURES OR CONTENT INCORPORATED THEREIN; (ii) THE ALTERATION OF, DELETION OF, CORRUPTION OF, UNAUTHORIZED ACCESS OF, OR FAILURE TO STORE, ANY USER CONTENT AND OTHER DATA OR CONTENT MAINTAINED OR TRANSMITTED BY OR THORUGH THE USE OF THE WEBSITE OR THE SERVICE; (iii) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE WEBSITE OR THE SERVICE; (iv) YOUR FAILURE TO PROVIDE PRINTPLACE.COM WITH ACCURATE AND UP-TO-DATE ACCOUNT INFORMATION; (v) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL; (vi) ANY CHANGES PRINTPLACE.COM MAY MAKE TO THE WEBSITE OR THE SERVICE OR FOR ANY ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE WEBSITE OR THE SERVICE; AND (vii) ANY OTHER MATTER UNDER ANY THEORY OF LAW RELATING TO THE WEBSITE OR THE SERVICE OR THE PRODUCTS OFFERED ON THE WEBSITE OR THE SERVICE. THE FOREGOING LIMITATIONS OF LIABILTY SHALL APPLY WHETHER OR NOT PRINTPLACE.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF ANY SUCH LOSSES OR DAMAGES ARISING. Some states or jurisdictions do not allow the exclusion of certain warranties and/or limitation of liability. Accordingly, some of the above exclusions and limitations may not apply to you.
You agree to indemnify and hold PrintPlace.com, its subsidiaries, affiliates, related entities, distributors, licensors, advertisers and sponsors and each of their respective managers, directors, officers, agents, employees, contractors and consultants and other representatives, harmless from and against any and all claims, demands, losses, damages and costs, including, but not limited to reasonable attorneys' fees, made by any third party due to, arising out of or related to: (i) your use of the Website in violation of these Terms; (ii) artwork you post or upload to the Website or submit through or in connection with the Service, including but not limited to claims for copyright, trademark, intellectual property or other intellectual property rights; (iii) breach of your representations and warranties set for in this Agreement; and (iv) your use or misuse of the Website or the Service (including without limitation) any all transactions to purchase product.
Right to Refuse Service
PrintPlace.com reserves the right to cancel or otherwise refuse to print any content that we deem to be unlawful, pornographic, obscene, vulgar, offensive, harmful, threatening, defamatory, infringing, abusive, inflammatory, harassing, hateful, fraudulent, invasive of privacy or publicity rights, or otherwise objectionable. PrintPlace.com reserves the right to charge you for services rendered up to the point that the job was cancelled pursuant to this paragraph.
Modifications and Interruption to Service
PrintPlace.com reserves the right to modify or discontinue the Service with or without notice to you. PrintPlace.com shall not be liable any Member or any third party should PrintPlace.com exercise its right to modify or discontinue the Service. Member acknowledges and accepts that PrintPlace.com does not guarantee continuous, uninterrupted access to the Website and operation of the Website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
Disclaimer Regarding Accuracy of Vendor Information
While PrintPlace.com makes every effort to ensure that the information on the Website is accurate, however, we make no representations or warranties as to the accuracy or reliability of any information provided by third parties contained on the Website. Further PrintPlace.com makes no warranties or representations whatsoever with regard to any product provided or offered by any third party vendor, and you acknowledge that any reliance on representations and warranties provided by any such vendor shall be at your own risk.
Governing Law and Exclusive Jurisdiction
The Website and the Service is created, controlled and operated by PrintPlace.com from its offices within Tarrant County, Texas, and is not intended to subject PrintPlace.com to the laws or jurisdiction of any state, country or territory other than that of Tarrant County within the state of Texas. PrintPlace.com makes no representation that the Website or the Service or any content contained therein is appropriate or available for use in other locations. Those who choose to access the Website or the Service do so on their own initiative and are responsible for compliance with local laws, rules and regulations, if and to the extent such local laws rules and regulations are applicable. PrintPlace.com may limit the Website’s availability, in whole or in part, for any reason or no reason, at any time.
This agreement, disclaimers, terms, and conditions, shall be governed by, construed, and enforced in accordance with the laws of the State of Texas, as it is applied to agreements entered into and to be performed entirely within such State, without giving effect to any principles of conflicts of laws. ANY ACTION YOU, ANY THIRD PARTY, OR PRINTPLACE.COM BRING TO ENFORCE THIS AGREEMENT OR OTHERWISE BROUGHT IN CONNECTION WITH ANY MATTERS RELATED TO THE SITE OR THE SERVICE SHALL BE BROUGHT ONLY AND EXCLUSIVELY IN EITHER THE STATE OR FEDERAL COURTS LOCATED IN TARRANT COUNTY, TEXAS AND YOU EXPRESSLY CONSENT TO THE EXCLUSIVE JURISDICTION OF SAID COURTS. Notwithstanding the foregoing, you hereby agree that PrintPlace.com shall have the right to apply for injunctive relief in any jurisdiction.
Compliance with Laws
You hereby agree that you may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.
Copyright and Trademark Information
All content included or available on the Website, including but not limited to the design, text, graphics, interfaces, and the selection and arrangements thereof is copyrighted by PrintPlace.com, with all rights reserved, or is the property of PrintPlace.com and/or third parties protected by intellectual property rights. Any use of materials on the Website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of PrintPlace.com is strictly prohibited. Members agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of PrintPlace.com.
Copyright and Trademark Information links to the websites of Vendors is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation with PrintPlace.com.
Notification of Claimed Copyright Infringement
Pursuant to Section 512(c) of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act, PrintPlace.com designates the following individual as its agent for receipt of notifications of claimed copyright infringement.
PrintPlace.com Legal Department
1130 Avenue H East
Arlington, TX 76011
Attn: Legal Department
By Phone: (817) 701-3555
By Fax: (817) 701-3565
By Email: firstname.lastname@example.org
Reproductions of Currency
The law restricts photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of the United States and foreign governments.
The Counterfeit Detection Act of 1992, Public Law 102-550, in Section 411 of Title 31 of the Code of Federal Regulations, permits color illustrations of U.S. currency provided:
We attempt to check your artwork for these requirements, but do not guarantee and are not responsible if a reprint becomes necessary because your supplied artwork does not meet above requirements.
Notice to California Internet Affiliates
California Internet Affiliates of PrintPlace.com, LLC, either directly or through PrintPlace.com’s vendor, Commission Junction, are: (1) expressly prohibited from directly or indirectly soliciting potential customers in the state of California through use of flyers, newsletter, telephone calls, electronic mail, blogs, microblogs, social networking sites, or other means of direct or indirect solicitation specifically targeted at potential customers of PrintPlace.com in the state of California; and (2) required to sign an annual verification attesting to the foregoing.
Reformation and Assignment