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  • Can I request overnight delivery for Saturday?
  • Which products have folding options?
  • How are returns and refunds handled?
  • Can I cancel or change my order?
  • Why am I not getting automatic email updates?
  • How do I change my email?
  • Do you share my information with any other businesses?
  • How do I check my order status?
  • How do I change my password?
  • How do I create a profile?
  • What is a gate fold?
  • What is a half-fold?
  • What is a Z-fold?
  • Reseller Program
  • When do I upload my files?
  • Do I need to log into my account to purchase products?
  • Can I upload my files before I make an order?
  • Do I need to create an account to purchase products?
  • Will I receive an email to confirm my order?
  • How do you track orders?
  • How do I get a price quote?
  • What is a tri-fold?
  • How do I export my file from Quark?
  • How do I export my file from Publisher?
  • How do I export my file from Photoshop?
  • How can I get a receipt?
  • When am I charged for my order?
  • Which file formats give the best results when printed?
  • What payment methods do you accept?
  • Which file formats do you accept?
  • Postcard Mailing Services
  • What is the benefit of ordering a hard copy proof?
  • Do you have design templates set to USPS mailing standard?
  • How do I convert to CMYK in Adobe Pagemaker?
  • What are the size and weight requirements for the different postal classifications?
  • How do I convert my files to CMYK in Adobe InDesign?
  • What are the specifications for mailers?
  • Can you convert my files from RGB to CMYK?
  • How do I get great color matching?
  • What is CMYK?
  • My upload failed. Can Printplace help me repair my files or get them ready to send to press?
  • How do I convert to CMYK in Corel Draw?
  • How do I convert to CMYK in Quark Xpress?
  • What type of files do you accept for booklets and calendars?
  • How do I size the pages for my booklet or calendar?
  • How do I convert to CMYK in Microsoft Publisher?
  • What if my booklet images are low-resolution?
  • How do I set up my Photoshop document with 300 DPI?
  • How do I convert to CMYK in Adobe Photoshop?
  • Readers Spread, Printer's Spreads
  • What resolution should my art have?
  • Multi-Page PDFs
  • Can I print a low resolution image if that's all I have?
  • Exporting files from Adobe InDesign
  • What is the difference between 300 and 72 DPI?
  • How do I convert my document size from inches to other units?
  • Do you have calendar templates?
  • What is the importance of DPI?
  • How do I create solid black in CMYK?
  • How do I convert to CMYK in Adobe Illustrator?
  • Can I make my booklet in Microsoft Publisher
  • Tips for Press Ready Artwork out of Publisher
  • Can I put a border on my pages?
  • Will you store my files so I can reorder them later?
  • Why was my file rejected?
  • How to use a postcard template?
  • Can I upload files before I buy something?
  • What is preflighting?
  • How do I know if my upload was successful?
  • How do I upload my files?
  • Postcard Templates
  • Business Card Templates
  • How do I delete the template layer from Illustrator and Photoshop files?
  • How do I set up a bleed in Word or Publisher?
  • Can I have a bleed on an envelope?
  • Can I stretch my image to make it fit in the bleed line?
  • How close can my text be to the trimline?
  • Do I need to include a bleed if my design has white on all sides?
  • What is a bleed?
  • How do I use a poster template?
  • How do I set up a folded piece?
  • What are the steps to ordering?
  • How do I set up my document for a custom size?
  • What are the product specs with bleeds?
  • Do I have to use a template?
  • Hard Copy Proofs
  • How do I use the templates?
  • Do you have product templates?
  • Do you have templates showing bleed?
  • Can I change my proof after I send it to press?
  • What do the lines mean on my proof?
  • Brochure Templates
  • How do I upload a new file if something is wrong with my proof?
  • Business Card Templates
  • How do I delete the template layer from Illustrator and Photoshop files?
  • How do I set up a folded piece?
  • How do I set up my document for a custom size?
  • What are the product specs with bleeds?
  • Do I have to use a template?
  • How do I use the templates?




  • CAN I REQUEST OVERNIGHT DELIVERY FOR SATURDAY?

    Question:

    Can I request overnight delivery for Saturday?




    Solution:

    Yes, Saturday delivery is available for overnight service if shipped on Friday, but must be requested prior to shipping.

    The additional cost for Saturday delivery is $50.  Please contact us by phone at 877-405-3949 to set up Saturday delivery for your job.






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    WHICH PRODUCTS HAVE FOLDING OPTIONS?

    Question:

    Which products have folding options?



    Solution:

    Folding is available for Brochures, Flyers, Folded Postcards, Menus, Posters, Greeting Cards, Rack Cards and Sales Sheets. Not all folds are available for all products or all sizes.

    We have free downloadable templates for these products. You can find them on each product page.

    Call us at 877-405-3949 with questions.






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    HOW ARE RETURNS AND REFUNDS HANDLED?

    Question:

    How are returns and refunds handled?


    Solution:

    All Sales Are Final. No refund will be issued after the job was “sent to press”. A service fee of $15 will be charged for any canceled orders once the artwork has been uploaded to the site. Customer must notify PrintPlace.com within 1 business day of order acceptance to report any defects discovered in the ordered product. 100% of the received product should be returned to PrintPlace.com within 5 days from the day the job was delivered. Should the claim be approved by Printplace.com, a reprint at no cost will be shipped to the Customer at the original paid shipping method.




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    CAN I CANCEL OR CHANGE MY ORDER?

    Question:

    Can I cancel or change my order?


    Solution:

    Any job that has been approved or “sent to press” cannot be altered or changed due to the automated process that results from the “send to press” action.

    If you need to change any of your printing options or shipping method, you may do so by contacting customer service, as long as the job has not yet been sent to press.  Both upgrades and downgrades can be processed over the phone but note that downgrades, including but not limited to turnaround time, quantity, shipping method, etc., are applicable to a change order fee of $15.00.

    For cancellations, no refunds are available on orders unless art files have NOT been uploaded to the site, submitted to customer service or sent to press. On jobs that meet the above criteria, a $15 processing fee will be charged for each job cancellation. Any approved cancellations requested after 30 days from date of order will be issued as an account credit toward future orders. If an order is cancelled after we have sent you a hard copy proof or performed file repair or paid art check services, those charges are non-refundable.






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    WHY AM I NOT GETTING AUTOMATIC EMAIL UPDATES?

    Question:

    Why am I not getting automatic email updates?


    Solution:

    If you use an address with an email filter that requires each sender to fill out a form, you may not receive our automatic notification messages.

    PrintPlace.com is not responsible for automated email notifications that are redirected due to a customer's email filter settings or internet service provider's lack of delivery. It is the customer's responsibility to check their "My Account" page or contact a Customer Service Representative for the most current information on their order.






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    HOW DO I CHANGE MY EMAIL?

    Question:

    How do I change my email?


    Solution:

    Log into your profile and click on the "CHANGE EMAIL" link in the My Account navigation bar. Enter your new email address and click the button that says "CHANGE EMAIL". We will automatically send you a confirmation at your new email address.




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    DO YOU SHARE MY INFORMATION WITH ANY OTHER BUSINESSES?

    Question:

    Do you share my information with any other businesses?


    Solution:

    Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information.

    If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

    We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

    • To fulfill your service requests such as providing your information to a shipping company.
    • To protect ourselves from liability
    • To respond to legal process or comply with the law
    • In connection with a merger, acquisition, or liquidation of the company





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    HOW DO I CHECK MY ORDER STATUS?

    Question:

    How do I check my order status?


    Solution:

    You can log into your PrintPlace.com account and click on the "My Account" Icon. This is an orange button with a white house on it, toward the top right corner of your screen. Scroll towards the bottom to see a list of orders In Production, their current status and orders that are complete. Once an order has shipped, you will be able to track it directly through our site by clicking on the UPS Track Packages button which will appear next to your order information.

    You can also call us at 877-405-3949 from 7AM-8PM CST and we will be happy to check the status of your order for you. Please have your job number ready when you call, to help us serve you faster.






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    HOW DO I CHANGE MY PASSWORD?

    Question:

    How do I change my password?


    Solution:

    Log into your profile and click on the "CHANGE PASSWORD" link in the My Account navigation bar. You will be taken to a page and asked to enter your login email address. Once you do so, we will send you a message containing instructions to reset your password.




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    HOW DO I CREATE A PROFILE?

    Question:

    How do I create a profile?


    Solution:

    Clicking the red Login link at the top of every page will take you to the screen to either register a new account, or log in to your existing account.

    If you have created your job before logging in or creating an account, you will be prompted to log in or create a new account once you click "Checkout" in the job cart. If you have not yet registered, simply fill out the short form as required and your new account will be active immediately.






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    WHAT IS A GATE FOLD?

    Question:

    What is a gate fold?



    Solution:

    A gate fold is created by folding the ends of a page inwards so that they meet towards the middle with a 1/8 inch gap. This creates a 6 panels brochure.

    A double gate fold is created by folding the ends of a page inwards so that they meet towards the middle with a 1/8 inch gap, then folding the folded page in half in the same direction. This creates an 8 panel brochure. The panels on the ends are slightly narrower so that they fit inside when folded.

    Click here for more details on PrintPlace.com's brochure printing services.







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    WHAT IS A HALF-FOLD?

    Question:

    What is half-folding?



    Solution:

    A half fold is created by folding a page in half, creating 4 panels. You can download templates for half-folded brochures, flyers and sales sheets by clicking on the templates link on each product page.

    Click here for more details on PrintPlace.com's brochure printing services.





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    WHAT IS A Z-FOLD?

    Question:

    What is a Z-fold?



    Solution:

    A Z fold or accordion fold is a tri-fold made by folding a page in equal parts in front of and behind itself, creating 6 panels.
    You can download our Z-fold template for further help.

    Click here for more details on Printplace.com's brochure printing services.







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    RESELLER PROGRAM

    Question:

    Reseller Program


    Solution:

    Print Place does have a reseller program for authorized resellers.  For more information or to apply, go to http://www.printplace.com/reseller to submit the application.

    If you are shipping to CA or TX, we will need a valid reseller certificate for the applicable state on file in order to exclude sales tax from your orders.  Note this is programmed into your log-in account, so be sure to get this set up before you check out.

    Please download the appropriate form below and fax to 817-701-3702.  It's important that you already be registered on our website, and the registered email address must be included on the certificate in order to apply it to your account.






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    WHEN DO I UPLOAD MY FILES?

    Question:

    When do I upload my files?


    Solution:

    To send us your files, you will need to complete the checkout process. Add your job to your cart after selecting your options in the Instant Pricing Guide, select your shipping or mailing services options and job artwork setup options in your cart, then proceed to checkout. After you submit your order, you will be assigned a job number and asked to upload your files. Your electronic proof will be returned to your PrintPlace.com account within a few minutes of uploading.

    For free downloadable templates for business cards, brochures, posters, greeting cards, and other popular products, click here.




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    DO I NEED TO LOG INTO MY ACCOUNT TO PURCHASE PRODUCTS?

    Question:

    Do I need to log into my account to purchase products?


    Solution:

    Yes, you must log into your account to purchase products so you can give us your billing and shipping information.




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    CAN I UPLOAD MY FILES BEFORE I MAKE AN ORDER?

    Question:

    Can I upload my files before I make an order?


    Solution:

    You must first complete your order before you can upload into our automated proofing system. Until you have completed your order, we do not know the product configuration so we are unable to generate your electronic proof.

    After you have uploaded your art, your will have a chance to review your file(s) and either approve them to print or reject them and upload again.  You can reject and re-upload as many times as you want at no additional charge.  If you find you need assistance with getting your file uploaded or making it meet the printing requirements, we have an art department available to assist with file repair services.






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    DO I NEED TO CREATE AN ACCOUNT TO PURCHASE PRODUCTS?

    Question:

    Do I need to create an account to purchase products?


    Solution:

    Yes, it is necessary to create a a user account before you can check out. User accounts are free and we do not share your information with anyone.




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    WILL I RECEIVE AN EMAIL TO CONFIRM MY ORDER?

    Question:

    Will I receive an email to confirm my order?


    Solution:

    You will receive several email status messages during the course of each order:

    • A confirmation email when your order is placed
    • A notification email after our system has completed converting your file and your proof is ready to view
    • A status email saying your job has shipped along with a tracking number 
    • Notifications of status changes made at your request, or confirmations of notes added to your job via communication with our customer service center
    • A daily reminder email summarizing all pending jobs awaiting response or action from you in order to complete

    Please keep in mind that if you use an address with an email filter that requires each sender to fill out a form, you may not receive our automatic notification messages. PrintPlace.com is not responsible for automated email notifications that are redirected due to a customer's email filter settings or internet service provider's lack of delivery. It is the customer's responsibility to check their "My Account" page or contact a Customer Service Representative for the most current information on their order.






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    HOW DO YOU TRACK ORDERS?

    Question:

    How do you track orders?


    Solution:

    For each product you order, a job number is generated and attached to it. Your job number is used to track your job as it moves from file submission to production and shipping. You can view the status of your order by logging into your PrintPlace.com account. Additionally, you can call us at 877-405-3949 between 7AM and 8PM CST for information. Please have your job number(s) ready when you call, to help us serve you faster.





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    HOW DO I GET A PRICE QUOTE?

    Question:

    How do I get a price quote?


    Solution:

    You can get instant pricing directly on the product pages. Simply select the options and services you want. You can even email the quote to yourself or someone else by clicking the Email Quote button.

    If you don't see what you are looking for, email all of the details of your job to us and someone will get back to you as soon as possible.

    Please include:

    1. Your name and contact phone number in case we have any questions.
    2. The quantity you need.
    3. A description of what you are looking for with as much detail as possible including the size, the number of sides printed, the paper stock, folding and any other bindery instructions.
    4. The turn around time and shipment method you desire. Please include your zip code so we can give you accurate shipping prices.
    5. Anything else you think will help us respond accurately to your request.





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    WHAT IS A TRI-FOLD?

    Question:

    What is a tri-fold?



    Solution:

    A tri-fold is a popular type of folding pattern for brochures, flyers and inserts. Both Letter Fold and Z-Fold are considered Tri-Fold: the printed material is divided into 3 sections of approximately the same dimensions and then folded along these lines into thirds, creating a 6-panel finished piece.

    To fold properly, each panel needs to be a slightly different height, so be sure to use a Print Place template to so we are able to correctly fold your printed piece.






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    HOW DO I EXPORT MY FILE FROM QUARK?

    Question:

    How do I export my file from Quark?



    Solution:

    There are many ways to get print ready files out of Quark. The easiest method if you have a recent version is to export PDFs directly from the file menu.

    If you have Acrobat Distiller, we recommend that you print your files to the Adobe PDF print driver.

    If you are a Mac user and do not have Distiller, you can use the OS X native PDF feature. Go File - Print - Save As PDF.






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    HOW DO I EXPORT MY FILE FROM PUBLISHER?

    Question:

    How do I export my file from Microsoft Publisher?



    Solution:

    To export files from Publisher, please go to the file Menu and select Save As. Save As a Tiff.
    File > Save As. In the Save As dialog box, select .tif. (Tag Image File Format)
    Be sure to change the resolution from the default, which is 150dpi, to Press Ready, which is 300 dpi.





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    HOW DO I EXPORT MY FILE FROM PHOTOSHOP?

    Question:

    How do I export my file from Photoshop?



    Solution:

    .jpg- Choose File> Save As. Next to format pick the .JPG file extension, and click Save.

    .pdf- Choose File> Save As. Next to format pick the Photoshop PDF file extension, and click Save.
     
    .eps- Choose File> Save As. Next to format pick the Photoshop EPS file extension, and click Save.

    .tif- choose File> Save As. Next to format pick the .tif file extension, click Export, and click Save.





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    HOW CAN I GET A RECEIPT?

    Question:

    How can I get a receipt?


    Solution:

    For a printable receipt, log in to your printplace.com account using your email address and password and click on the gray "Receipt" button next to your job number. This will link you to a page with a printable receipt showing your payment method, job details and shipment summary. If you have questions, please call us at 877-405-3949 from 7AM-8PM CST.




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    WHEN AM I CHARGED FOR MY ORDER?

    Question:

    When am I charged for my order?


    Solution:

    We charge for your order as soon as you complete the checkout process.

    Because we are a custom manufacturer, each job is unique to each customer and as such needs to be paid for before we can begin the manufacturing process by pre-flighting and converting artwork.






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    WHICH FILE FORMATS GIVE THE BEST RESULTS WHEN PRINTED?

    Question:

    Which file formats give the best printed results?



    Solution:

    Print Place recommends PDF x1a for the best results. This format combines the best color management and font management and produces the least possiblity of error.

    We also recommend EPS files with embedded fonts. EPS produces excellent results for documents that combine raster (images) with vector (text).

    For an image file without text, a .tiff is an excellent format. When sending tiff files, be sure to either convert to CMYK or embed a color profile.






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    WHAT PAYMENT METHODS DO YOU ACCEPT?

    Question:

    What payment methods do you accept?


    Solution:

    Print Place accepts Visa, Master Card, Discover and American Express for payment. We can also accept wire transfers, money orders or cashier's checks. If you opt to use wire transfer, money order, or cashier's check, please place your order in your cart, configure your shipping address and method, and click on the "check out" screen to get an accurate total.  Leave your order in your cart and contact us to complete the order, where it will be set to Pending Payment status.  Once payment is received, your job will move to Awaiting Artwork status.

    Please note that if you are paying for postage with a credit card on a direct mail piece, there will be a 5% convenience fee added to the postage costs. Please call us at 877-405-3949 if you have any questions.






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    WHICH FILE FORMATS DO YOU ACCEPT?

    Question:

    Which file formats does PrintPlace accept?



    Solution:

    We accept the following file formats:

    • PDF (we recommend PDF X1a or Acrobat 1.3, which is version 4)
    • TIFF (flattened layers)
    • JPEG  
    • Please make sure your files are at least 300 dpi, and allow .125" per side for a bleed. For example, on a 4x6" card, you would send us your art sized at 4.25"x6.25".



    Solution:

    We also recommend EPS files with embedded fonts. EPS produces excellent results for documents that combine raster (images) with vector (text).




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    POSTCARD MAILING SERVICES

    Solution:

    All standard Postcard sizes offered are eligible to mail at USPS automated rates.  Be sure to reference our templates to ensure you include the required area necessary for automated discount postal rates.

    4x6 postcard

    Mails at First Class Postcard presort rate (average $.24 each)

    5x7 - 6x11 postcard

    Mails at First Class Letter presort rate (average $.38 each) or Standard Letter rate ($.27 each).

    Requirements:

    • Size: if you trim to a custom size, ensure that width divided by height falls between 1" and 2.5"
    • Design: must include a 4" wide x 2" tall unprinted area at the bottom right corner of the back side (mailing side)
    • Orientation: must be horizontal (width is the larger dimension)
    • Coating: cannot include High Gloss or Dull UV coating on back (mailing side)

    Non-Profit - if you hold a valid USPS non-profit permit, we can mail under your non-profit rate if paperwork is completed.  Contact Mailing Services for details.

    For more information, including mailing list requirements, please reference our Mailing Services page.

    Need more space?  Check out our new Folded Postcards.






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    WHAT IS THE BENEFIT OF ORDERING A HARD COPY PROOF?

    Question:

    What is the benefit of ordering a hard copy proof?



    Solution:

    We recommend ordering a hard copy proof for color critical jobs.

    The hard copy proof is printed on a substrate (i.e. special proofing paper) which is different than the final paper stock used in the final printing process. Accordingly, while a hard copy proof will visually show color and guarantees a reasonable likeness to the final printed pieces, variation between the hard copy proof and the final printed piece should be expected. If a variation occurs due to these circumstances, the resulting printed job is considered acceptable. 

    If you choose to order a hard copy proof, it will be mailed the day after you approve your artwork. The time it takes for you to receive and approve a color proof does NOT count in the production calendar.  After you have received and reviewed your hard copy proof, you must log-in to your account and click the “send to press” button to indicate your approval of your proof and begin the production process.  Production of a job does not begin until you complete these steps.

    If you submit a job and do not request a hard copy proof, your job(s) will be printed as is. PrintPlace.com will not be liable for color variation between a soft-proof and the final printed product. It is your responsibility to determine if a job is color critical.






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    DO YOU HAVE DESIGN TEMPLATES SET TO USPS MAILING STANDARD?

    Question:

    Do you have design templates set to USPS mailing standard?


    Solution:

    Yes, we have mailing templates you can download and use to make sure your design is mail ready and applicable for the lowest mail rates. Templates are included at the bottom of each product page.




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    HOW DO I CONVERT TO CMYK IN ADOBE PAGEMAKER?

    Question:

    How do I convert my files to CMYK in Adobe Pagemaker?



    Solution:

    To convert to CMYK in Pagemaker, choose Window > Show Colors. Double click Colors in palette and select Model to be CMYK and Type to be Process.




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    WHAT ARE THE SIZE AND WEIGHT REQUIREMENTS FOR THE DIFFERENT POSTAL CLASSIFICATIONS?

    Question:

    What are the size and weight requirements for the different postal classifications?


    Solution:

    Requirements for First-Class Mail card rates

    -Rectangular

    -At least 3-1/2 inches high X 5 inches long X 0.007 inch thick

    -No more than 4-1/4 inches high X 6 inches long X 0.016 inch thick

    -Length is the dimension parallel to the address.

    -Oversized cards can be mailed at letter rates.

     

    Requirements for First-Class letter rates

     

    -Rectangular

    -At least 3-1/2 inches high X 5 inches long X .007 inch thick

    -No more than 6-1/8 inches high X 11-1/2 inches long X 1/4 inch thick

    -A surcharge applies to certain items including square, rigid, and unusually shaped envelopes weighing 1 ounce or less.

    -Length is the dimension parallel to the address.

     

    Requirements for First-Class large envelope rates

     

    -Large envelopes exceed any one of the maximum dimensions of a letter. The letter dimensions are 6 1/8 inches high by 11 1/2 inches long by 1/4 inch thick.

    -The maximum size of a large envelope is 12 inches high by 15 inches long by 3/4 inches thick.

    -A surcharge applies to pieces weighing 1 ounce or more.






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    HOW DO I CONVERT MY FILES TO CMYK IN ADOBE INDESIGN?

    Question:

    How do I convert my files to CMYK in Adobe InDesign?



    Solution:

    To convert to CMYK in InDesign, choose Window > Color to open the Color palette.

    Select each object you want to convert and make sure the Color palette reflects the CMYK percentages. Click top arrow in the palette to change to CMYK if necessary.

     






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    WHAT ARE THE SPECIFICATIONS FOR MAILERS?

    Question:

    What are the specifications for mailers?


    Solution:

    The delivery address should be on the front of the mailer parallel to the longest side. The recommended type size is 10-12 pt. with a minimum of 8 pt. and maximum of 18 pt. Sans serif fonts are recommended. The return address should be on the front upper left corner.

    The address should be large enough to be read when an arm's length away. The postage stamp or indicia should be located in the upper right hand corner. The only text allowed in the address space is the mailing stamp or indicia and the recipient's address.

    The space for the mailing address should be a minimum of 3.625" X 2.125". Across the bottom of the mailer leave a blank area that is a minimum of 0.75" for the barcode and other post office markings.

     

     





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    CAN YOU CONVERT MY FILES FROM RGB TO CMYK?

    Question:

    Can you convert my files from RGB to CMYK?



    Solution:

    If you submit an RGB document, it will be automatically converted to CMYK during proof conversion and generation. Print Place's state-of-the-art color managed workflow automatically detects the ICC profile attached to your RGB file (if you have included one) and manages the color through the conversion process. If you upload an RGB file, please be sure to download the converted print-ready PDF from our system to view the color after the conversion.

    Changing from RGB to CMYK will always produce some color shifting and a reduction in the color gamut because it is impossible to reproduce the entire RGB color palette with an offset press. We recommend creating and submitting your document in CMYK to assure the color looks as close to your original file as possible.

    If color accuracy is crucial, we recommend that you order a hard copy proof.






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    HOW DO I GET GREAT COLOR MATCHING?

    Question:

    How do I get great color matching?



    Solution:

    If color is critical, we recommend that you order a hard copy proof to accompany your print job.

    Print Place calibrates our presses every day to assure that we maintain the best color possible. In order for us to produce the best color matching possible, we recommend that you make sure that all submitted files are in CMYK color mode for SWOP v2. or CMYK text with RGB images that include the ICC profile. When color matching is vital for text or rendered graphics, you should use a CMYK chart and enter the values that best match the color you desire.

     






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    WHAT IS CMYK?

    Question:

    What is CMYK?



    Solution:

    CMYK is a subtractive color model used in color printing. It is based on mixing pigments of the following colors in order to make other colors:

    C = cyan

    M = magenta

    Y = yellow

    K = key (black)

    Submitting your files in CMYK color mode will give you the best results. If you submit your files in RGB or any other color standard, they will be changed to CMYK during preflight. Because only half of the colors in the RGB standard can be exactly matched in CMYK, conversion will cause the colors to shift.

    If you are concerned about color and your job is color critical, please order a hard copy mail proof to ensure color accuracy.






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    MY UPLOAD FAILED. CAN PRINTPLACE HELP ME REPAIR MY FILES OR GET THEM READY TO SEND TO PRESS?

    Question:

    Can PrintPlace help me repair my files and make them press-ready?



    Solution:

    Yes, we can. Here are some things you need to know about this service.

    If your upload fails, you will receive an automatically generated email telling you why. You may either correct the issue yourself or have our art department give you a hand.

    If you find that you need help with your file after you have already checked out with Standard Art Check, you can purchase file repair for $25.00 to cover basic repairs such as adding bleeds or correcting the size.

    Our customer service and file repair teams are here to answer questions at 877-405-3949.






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    HOW DO I CONVERT TO CMYK IN COREL DRAW?

    Question:

    How do I convert to CMYK in Corel Draw?


    Solution:

    To convert to CMYK in Corel Draw, select each object you want to convert. Select the Fill tool and click Fill Color Dialog. Make sure the color model is CMYK. For each object with an outline, select the Outline tool and click the Outline Color Dialogue. Make sure the Color model is CMYK.




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    HOW DO I CONVERT TO CMYK IN QUARK XPRESS?

    Question:

    How do I convert to CMYK in Quark Xpress?


    Solution:

    To convert to CMYK in Quark, choose Edit > Edit Colors > Show Colors in Use > Highlight Color and click Edit. Change model to CMYK and deselect Spot color.




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    WHAT TYPE OF FILES DO YOU ACCEPT FOR BOOKLETS AND CALENDARS?

    Question:

    What file types do you accept for booklets and calendars?



    Solution:

    Upload a single multi-page PDF file. Use a mutli-page software such as QuarkXpress, Adobe Pagemaker, or Adobe InDesign, or use Acrobat Professional or similar program to merge single page PDFs created from programs such as Adobe Photoshop, Adobe Illustrator, Freehand, etc.

    Click here to know more about PrintPlace.com's catalog printing services.






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    HOW DO I SIZE THE PAGES FOR MY BOOKLET OR CALENDAR?

    Question:

    How do I set up the correct page size for my booklet or calendar?



    Solution:

    Pages should be the same size as the trim size, or final printed piece when folded shut PLUS an additional .125" on each side for the bleed (e.g. for an 8.5 x 11 final size, make an 8.75" x 11.25" page). Keep in mind, the outer 0.125" of the page will be trimmed off so do not design close to the edge..

    Click here to get started with calendar printing or booklet printing.






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    HOW DO I CONVERT TO CMYK IN MICROSOFT PUBLISHER?

    Question:

    How do I convert to CMYK in Microsoft Publisher?


    Solution:

    To convert to CMYK in Publisher, choose Tools > Commercial Printing Tools > Color Printing and select Process colors (CMYK).




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    WHAT IF MY BOOKLET IMAGES ARE LOW-RESOLUTION?

    Question:

    What if my booklet images are low-resolution?



    Solution:

    Image requirements for booklets, catalogs and calendars are the same for bound products as they are for any other. We recommend a minimum of 200 dots per inch for high quality printing.

    Click here to get started with calendar printing or booklet printing.







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    HOW DO I SET UP MY PHOTOSHOP DOCUMENT WITH 300 DPI?

    Question:

    How do I set up my Photoshop document with 300 DPI?


    Solution:

    Choose File>new. In the window that pops up, make sure after Resolution it says 300 and that the units are set to pixels/inch.

    Please note that you cannot use this technique to increase the total number of pixels in an existing image or document. If you change the resolution of an existing file, you must decrease the size so that the total width and height in pixels does not change.






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    HOW DO I CONVERT TO CMYK IN ADOBE PHOTOSHOP?

    Question:

    How do I convert to CMYK in Adobe Photoshop?


    Solution:

    To convert to CMYK in Photoshop, Choose Filter > Colors > Convert to CMYK.




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    READERS SPREAD, PRINTER'S SPREADS

    Question:

    My other printer likes me to make printer's spreads or readers spreads. Why doesn't PrintPlace accept them?



    Solution:

    Online proofing is difficult using printers spreads or readers spreads because it is unclear how the pages are to be assembled. Using a sorting order reduces errors.

    Click here to continue with calendar printing or booklet printing.






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    WHAT RESOLUTION SHOULD MY ART HAVE?

    Question:

    What resolution should my art have?


    Solution:

    For the best results, your art should have a resolution of at least 300 DPI. If your resolution is lower than this, the image quality will suffer.




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    MULTI-PAGE PDFS

    Question:

    How do I arrange the pages in a multi-page PDF for a booklet or calendar?



    Solution:

    Page sorting is the same as when viewing your book. Example: 28 page booklet or calendar (Sorting Order) pdf page 1 = outside front cover pdf page 2 = inside front cover pdf page 3 thru 26 = subsequent pages pdf page 27 = inside back cover pdf page 28 = outside back cover

    Click here to get started with calendar printing or booklet printing.






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    CAN I PRINT A LOW RESOLUTION IMAGE IF THAT'S ALL I HAVE?

    Question:

    Can I print a low resolution image if that's all I have?


    Solution:

    Print Place will print whatever files you approve for printing, but we do not recommend printing any image below 300 dpi. Generally, images as low as 225 dpi will print reasonably well, but we cannot guarantee you will be satisfied with the results. Your image will appear fuzzy when the resolution gets below 200 dpi. To get a reasonable idea of what the resolution will look like on screen, zoom your image to 400%.

    Resolution is the measurement of the number of dots or pixels laid out in a grid: 300 ppi (or dpi) is actually 300 pixels x 300 pixels in each square inch. In theory, the greater the resolution, the more detail contained in the printing.

    Please note that increasing the resolution in your imaging program (e.g. changing the resolution from 72 ppi to 300 ppi) does not add more total pixels to the image. You can only increase the resolution if you keep the total pixel dimensions the same.

    In other words, an image that is 17.7 inches by 25.62 inches at 72 ppi can be safely converted to 4.25 x 6.25 at 300 ppi because you have 1275 pixels by 1875 pixels in way. On the other hand, an image that is 4.25 x 6.25 at 72 ppi can only be scaled to 1.06 inches x 1.5 inches at 300 ppi.






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    EXPORTING FILES FROM ADOBE INDESIGN

    Question:

    How do I export my files from InDesign?



    Solution:

    .jpg- Choose File> Export. Next to format pick the .jpg file extension, click Save, and click Export.

    .pdf- Choose File> Export. Next to format pick the Adobe PDF file extension, click Save, and click Export.

    .eps- Choose File> Export. Next to format pick the .eps file extension, click Save, and click Export.






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    WHAT IS THE DIFFERENCE BETWEEN 300 AND 72 DPI?

    Question:

    What is the difference between 300 and 72 DPI?


    Solution:

    Printed items require a higher resolution than items viewed on screen. 300 DPI is the required resolution for printed items. Computers are only able to display 72 DPI on screen, so a 72 DPI image may look okay when viewed at 100% on your monitor but will print fuzzy. When zoomed in at 200% or higher, a picture that is displayed with 300 DPI will look sharper than a picture displayed with 72 DPI.




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    HOW DO I CONVERT MY DOCUMENT SIZE FROM INCHES TO OTHER UNITS?

    Question:

    How do I convert my document size from inches to other units?


    Solution:

     

    If you are setting up your template in a unit other than inches, here is a chart showing how they convert to pixels, cm, mm, and picas.

    inches
    pixels
    cm
    mm
    picas
    0.75
    225
    1.91
    19.05
    4.5
    1
    300
    2.54
    25.4
    6
    1.25
    375
    3.18
    31.75
    7.5
    2
    600
    5.08
    50.8
    12
    2.5
    750
    6.35
    63.5
    15
    3
    900
    7.62
    76.2
    18
    3.25
    975
    8.26
    82.55
    19.5
    3.5






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    DO YOU HAVE CALENDAR TEMPLATES?

    Question:

    Do you have downloadable templates for calendars?



    Solution:

    We offer templates for calendars to make monthly artwork available for your convenience, so you don't have to figure out the dates on your own. Our calendar templates can be used as a guide to making books of other sizes and page counts.

    If you have high-resolution images and can provide them 1/4" larger than your calendar's page size, we'll build your calendar for you at no charge!  Click here for more info about our free calendar layout service.

    Click here to get started with calendar printing or booklet printing.






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    WHAT IS THE IMPORTANCE OF DPI?

    Question:

    What is the importance of DPI?


    Solution:

    DPI (dots per inch) is usually described as the number of pixels that fit horizontally and vertically into a one-inch space. For an image to print properly and maintain its consistency, the image has to have an output size of at least 300 DPI. You can't just change an image from a low resolution to a high-resolution image. For instance, if you change an image from 72 DPI to 300 DPI, the image will look blurry because it stretches out the pixels.




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    HOW DO I CREATE SOLID BLACK IN CMYK?

    Question:

    How do I create solid black in CMYK?


    Solution:

    To create a solid saturated black, you should create a rich black by mixing other colors of ink with black ink to produce a darker, deeper black on press than can be achieved by using black ink alone. To create a rich black, your CMYK calibration values must be 60% Cyan (C), 40% Magenta (M), 40% Yellow (Y), and 100% Black (K).




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    HOW DO I CONVERT TO CMYK IN ADOBE ILLUSTRATOR?

    Question:

    How do I convert to CMYK in Adobe Illustrator?


    Solution:

    To convert to CMYK in Illustrator, Choose Filter > Colors > Convert to CMYK.




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    CAN I MAKE MY BOOKLET IN MICROSOFT PUBLISHER

    Question:

    Can I set up my booklet or catalog in Microsoft Publisher?



    Solution:

    Sure, as long as you have a way to print to PDF.  Version 2007 can make PDFs. Adobe sells great pdf print drivers and there are some free ones such as CutePDF from http://www.cutepdf.com/. If you are using a freeware driver, be sure to contact Customer Service as you may need some technical assistance getting the fonts to render properly.

    Click here to get started with calendar printing or booklet printing.






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    TIPS FOR PRESS READY ARTWORK OUT OF PUBLISHER

    Question:

    Tips for making press ready files with Microsoft Word and Publisher


    Solution:

    Setting up the file:  For flat pieces, the page or canvas size is always .25 larger than the finished piece. Example, for a 4 x 6 postcard, goto FILE -> PAGE SETUP, a Page Tab will appear on the right hand side. The width should be set at 6.25 and the height will be set at 4.25 (this will allow for the 1/8 inch bleed or red line on the proof), click OK. Place a guide line .25 inches inside on all 4 sides (this will allow for the caution zone or green line on the proof).

     

    Any artwork that is meant to go to the edge of the finished piece, needs to go the edge of the canvas and any text of other live matter needs to stay inside the guide lines.

     

    To save your file as a PDF: File->Print, for the Printer Name, select Adobe PDF or PDF Creator. Click on the “Properties” button. The default setting will be “Standard” click the drop down arrow and select  PDFs using PDF/x-1a:2001 or High Quality Print. This will embed the fonts and image resolution.

     

    Before click OK, go to the Layout Tab -> Advanced Tab -> Paper Size drop down menu -> Postcript Custom Page Size -> Width will be set at 6.25 and Height 4.25. Click OK until you get back to the Print window and click Print. Take note as to where the file is being saved.

     

    To verify your PDF before uploading. Open the PDF you just created and scroll down towards the bottom left hand corner. The PDF size should read 6.25 x 4.25. If this is correct, you are ready to upload.

     

    To save your file as a jpg or tiff:  File -> Save As

    Save as type:  JPEG File Interchange Format (jpg) OR

    Save as type:  Tag Image File Format (tif)

    When selecting either format, a “Resolution: Standard printing (150dpi) appears with a “Change” button. Click the “Change” button and select  Press Quality (300dpi).






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    CAN I PUT A BORDER ON MY PAGES?

    Question:

    Can I put a border on my artwork?



    Solution:

    You should be careful when designing borders since they are prone to looking uneven when pages are not trimmed perfectly. Perfect trimming is unlikely. The use of borders on any artwork is not recommended.

    Click here to get started with calendar printing or booklet printing.







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    WILL YOU STORE MY FILES SO I CAN REORDER THEM LATER?

    Question:

    Will you store my files so I can reorder them later?


    Solution:

    We do provide a re-order feature.  If the job you want to re-order was placed within 3 months, the artwork files will, in most cases, be available to re-use.

    From your My Account page, locate the job you want to re-order, and click the green "re-order" button.






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    WHY WAS MY FILE REJECTED?

    Question:

    Why was my file rejected?


    Solution:

    Our preflight system will automatically reject files for the following reasons:
    1. Your file did not upload completely. Please do not quit the upload page until our status window says the upload has completed.
    2. You uploaded a single file when you had two upload slots available. Our system requires both files at the same time. You may either upload both sides in a single file in the side 1 slot, or, use the slots for both side 1 and side 2.
    3. You uploaded a file type we do not accept. Please upload only a PDF, EPS, TIFF or JPG file. 
    4. Your document does not have the fonts embedded. Please make sure you have embedded your fonts or outlined them.
    5. You uploaded a TIFF file that was not flattened. Please flatten the layers and try again.
    6. Your booklet, catalog or calendar file does not have the same number of pages as your order. 
    7. Your files have mixed orientation.  Both pages must either be portrait or landscape.  Note that you cannot rotate the page in Acrobat - it must be rotated in the native file before exporting to PDF.





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    HOW TO USE A POSTCARD TEMPLATE?

    Question:

    How do I use a postcard template?



    Solution:

    How to use a postcard template:

    1) Download the postcard template which is most appropriate for your postcard printing project and open it in the program you are using to layout or design your product.

    2) Use the template guidelines and instructions to combine your elements into a proper layout. Double check to make sure anything that bleeds off the edge of the page extends all the way to the red bleed line depicted on the template, that you don’t have any text or live graphics in the caution zone (between the blue and green lines on your template) and that your artwork is placed the way you want it with regards to the cut line (which is a blue line on the template). This will help to ensure that your printed product looks the way you want it to look.

    3) This step is vital: delete the template layer from your artwork, then save your file as a 300 dpi .tiff, .jpeg or .pdf (x1a or higher is recommended). If you save as a pdf, choose the x1a-2001 standard in the pdf dialog box, and if you have the option for marks and bleeds in the left hand option panel, make sure the top, bottom, left and right numbers are set at .125”, then save it.

    4) Now log in to your account on PrintPlace.com click the “Upload Art,” button, locate your file, choose open and then click upload.

    5) For postcards which will go through mailing services, be sure to follow the USPS design requirements very carefully or you may end up paying higher postage rates than predicted.  These requirements are clearly noted on the postcard templates.

    6) After you upload your art, your proof will be generated and ready to view in your My Account Page. Just click to review the pdf proof. Double check your proof for cut, bleed and safety zones, and for any spelling and/or typographical errors. Be sure your images are clear and crisp. You must upload artwork so that the finished piece backs up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head. The head of a page is defined by the top of the rendered proof and the bottom is called the foot (helpful hint: on a PrintPlace pdf proof, the head will always be designated by the PrintPlace logo). The head of one side backs up to the head of the other page on two sided work. Printplace.com recommends that you always print laser proofs and back them up head to head to make a dummy, and ensure your artwork is set up properly. You may need to rotate a page after proof review and resubmit art to ensure your pages will back up properly.

    If your proof is good to go, hit the "Send to Press" button. If you decide to make some changes to your art, reject your proof, make your changes and upload new art. You can do this until your proof looks the way you want it to look, but you cannot make any changes to your job whatsoever after you hit the "Send to Press" button in your account.

    If you have any questions about the templates or your proof, feel free to call our toll-free customer service line at 877-405-3949.







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    CAN I UPLOAD FILES BEFORE I BUY SOMETHING?

    Question:

    Can I upload files before I buy something?


    Solution:

    We currently do not allow you to upload a file before you have made a purchase. You must first complete your order so our automated preflight and proofing system knows the product configuration to use for your preview and electronic proof.




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    WHAT IS PREFLIGHTING?

    Question:

    What is preflighting?


    Solution:

    Preflighting is the process of reviewing your file to make sure it is printable. Once your file is uploaded to our website, it will automatically go through a preflight art check, unless you specifically choose "no art check" when purchasing your job. 

    We offer a free Standard Art Check, which means a representative from our art department will check the resolution, fonts, bleeds, size, crop marks and if applicable, mailpiece design/setup, for the files you upload. If your art fails one of these checks, your job will be placed on hold and you will be sent an email notifying you of the problem. Your job will continue to be on hold until you upload a new file or agree to print your job with the understanding that results will be less than optimal. (Turnaround time calculation resets when art suspect is waived, or when new artwork is sent back to press.)

    We also offer an Advanced Art Check service, which is $35.00 per job, or $50 for books, catalogs & calendars. The art department checks for the same things as the Standard Art Check, but with one important difference: if we find a problem we will fix it for you -- up to one hour of professional graphic designer time -- and re-upload the fixed artwork for you. You will still be responsible for reviewing the corrected file and sending it to press.

    If you find that you need help with your file after you have already checked out with Standard Art Check, you can purchase file repair for $25.00 to cover basic repairs such as adding bleeds or correcting the size.

    Our customer service and file repair teams are here to answer questions at 877-405-3949.






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    HOW DO I KNOW IF MY UPLOAD WAS SUCCESSFUL?

    Question:

    How do I know if my upload was successful?




    Solution:

    Once your files are uploaded, the upload file window should automatically close and take you to the My Account page. No action is required on your part until your file has completed preflight and your proof is ready to approve.

     

    You will recieve an email from us as soon as your file has completed conversion. After your file has successfully gone through preflight, you will be able to view and approve or change your proof.




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    HOW DO I UPLOAD MY FILES?

    Question:

    How do I upload my files?


    Solution:

    You can upload your file by either clicking on the upload link in your order confirmation email or logging onto My Account and selecting the job for which you want to upload a file.

    You cannot upload until you have placed an order. Our automated preflight and electronic proof system requires a configuration before we are able to process your upload. After you upload your files, you will be given a chance to preview your job and accept or reject it before you send it to press.

    After you check out, a job ticket will be created with a place for you to upload your file. For products printed on both sides, there will be separate upload boxes for front and back.






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    POSTCARD TEMPLATES

    Question:

    How to use a postcard template?


    Solution:

    1) Download the postcard template which is most appropriate for your postcard printing project and open it in the program you are using to layout or design your product.

    2) Use the template guidelines and instructions to combine your elements into a proper layout. Double check to make sure anything that bleeds off the edge of the page extends all the way to the red bleed line depicted on the template, that you don’t have any text or live graphics in the caution zone (between the blue and green lines on your template) and that your artwork is placed the way you want it with regards to the cut line (which is a blue line on the template). This will help to ensure that your printed product looks the way you want it to look.

    3) This step is vital: delete the template layer from your artwork, then save your file as a 300 dpi .tiff, .jpeg or .pdf (x1a or higher is recommended). If you save as a pdf, choose the x1a-2001 standard in the pdf dialog box, and if you have the option for marks and bleeds in the left hand option panel, make sure the top, bottom, left and right numbers are set at .125”, then save it.

    4) Now log in to your account on PrintPlace.com click the “Upload Art,” button, locate your file, choose open and then click upload.

    5) For postcards which will go through mailing services, be sure to follow the USPS design requirements very carefully or you may end up paying higher postage rates than predicted.  These requirements are clearly noted on the postcard templates.

    6) After you upload your art, your proof will be generated and ready to view in your My Account Page. Just click to review the pdf proof. Double check your proof for cut, bleed and safety zones, and for any spelling and/or typographical errors. Be sure your images are clear and crisp. You must upload artwork so that the finished piece backs up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head. The head of a page is defined by the top of the rendered proof and the bottom is called the foot (helpful hint: on a PrintPlace pdf proof, the head will always be designated by the PrintPlace logo). The head of one side backs up to the head of the other page on two sided work. Printplace.com recommends that you always print laser proofs and back them up head to head to make a dummy, and ensure your artwork is set up properly. You may need to rotate a page after proof review and resubmit art to ensure your pages will back up properly.

     

    If your proof is good to go, hit the "Sent to Press" button. If you decide to make some changes to your art, reject your proof, make your changes and upload new art. You can do this until your proof looks the way you want it to look.

    Click here for more tips on postcard templates.

    If you have any questions about the templates or your proof, feel free to call our toll free customer service number at 877-405-3949.






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    BUSINESS CARD TEMPLATES

    Question:

    How do I use a business card template?


    Solution:

    1) Download the business card template and open it in the program you are using to layout or design your product.

    2) Use the template guidelines and instructions to combine your elements into a proper layout. Double check to make sure anything that bleeds off the edge of the page extends all the way to the red bleed line depicted on the template, that you don’t have any text or live graphics in the caution zone (between the blue and green lines on your template) and that your artwork is placed the way you want it with regards to the cut line (which is a blue line on the template). 

    3) This step is vital: delete the template layer from your artwork, then save your file as a 300 dpi .tiff, .jpeg or .pdf (x1a or higher is recommended). If you save as a pdf, choose the x1a-2001 standard in the pdf dialog box, and if you have the option for marks and bleeds in the left hand option panel, make sure the top, bottom, left and right numbers are set at .125”, then save it.

    4) Now log in to your account on PrintPlace.com click the “Upload Art,” button, locate your file, choose open and then click upload.

    5) After you upload your art, your proof will be generated and ready to view in your My Account Page. Just click to review the pdf proof. Double check your proof for cut, bleed and safety zones, and for any spelling and/or typographical errors. Be sure your images are clear and crisp. If your proof is good to go, hit the "Sent to Press" button, and if you decide to make some changes to your art, reject your proof, make your changes and upload new art. You can do this until your proof looks the way you want it to look.

    For more tips on business card templates, view our Business Card Templates Article.

    If you have any questions about the templates or your proof, feel free to call our toll free customer service number at 877-405-3949.






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    HOW DO I DELETE THE TEMPLATE LAYER FROM ILLUSTRATOR AND PHOTOSHOP FILES?

    Question:

    How do I delete the template layer from Illustrator and Photoshop files?


    Solution:

    A template is used for artwork placement only and must be removed before the PDF is created and uploaded, otherwise the template will be printed with your artwork.

    Photoshop:  When a template is downloaded and placed into Photoshop, it is automatically added onto a separate layer. View the layers palette by going to the “Windows” tab and selecting the “Layers” tab. To remove a layer, click on the layer that contains the template and drag it to the trash bin located at the bottom of the palette. When placing a PDF into a Photoshop file, the layer may come up as “Background” and be locked; double click on the layer and it will change to “Layer 0” at which time you can delete it.

    Illustrator: The Illustrator template comes with two layers. The bottom layer is labeled “Delete This Layer” and the upper layer is labeled “Your Art Here”.  View the layers palette by going to the “Windows” tab and select the “Layers” tab. To remove a layer, click on the layer that is labeled “Delete This Layer” and drag it to be trash bin located at the bottom of the palette.






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    HOW DO I SET UP A BLEED IN WORD OR PUBLISHER?

    Solution:

    Creating a bleed in Publisher or Word:

    You must select page or document set-up and type in the values of your custom sized project, plus 1/8” if you have a bleed. Be sure to keep in mind that the outer 1/8” will be trimmed off. Also keep in mind that you want to keep important graphics and text within the safety zone of 1/8” inside the trim line.

    The final size of your PFD, TIF or JPG has to be the actual trim size of your project, plus 1/8” if you have a bleed.

    Many programs default at the 8 ½ x 11 page size when creating the PDF, TIF or JPG - even when your document is custom sized. If you are ‘printing to Adobe PDF’ you must go to – Properties - Layout – Advanced – Paper Size – Post Script Custom Page Size – there you will enter your custom page size values. Also, if the Graphic Resolution does not default to 1200 DPI, change it to 1200 DPI. When making a JPG or TIF, you must be sure the resolution is 300 dpi, as some programs default to 150 dpi.

    PDF Orientation:

    If your PDF, TIF or JPG ends up being portrait (vertical) instead of landscape (horizontal) you must rotate the pages back to the design orientation to prevent the back (or inside) from being printed upside down.

    CUTE PDF has changeable features. You can download it for free here.

    PANEL SIZES OF COMMON LETTER FOLD (TRI-FOLD) BROCHURE SIZES:

    Outside (front):               8 ½ x 11                     

                                        8 ½ x 14

                                        11 x 17

                                        25.375 x 11

    Inside (back): 8 ½ x 11                     

                                        8 ½ x 14

                                        11 x 17

                                        25.375 x 11

    Print your proof on your desktop laser before you send it to press, to be sure it's backed up correctly.

    For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head. The head of a page is defined by the top of the rendered proof and the bottom is called the foot (helpful hint: on a PrintPlace pdf proof, the head will always be designated by the PrintPlace logo). The head of one side backs up to the head of the other page on two sided work. Printplace.com recommends that you always print laser proofs and back them up head to head to make a folding dummy, which will ensure your artwork is set up properly. You may need to rotate a page after proof review and resubmit art if your pages are not backed up properly.

    Feel free to call our customer service line at 877-405-3949 if you have any questions or need help.




    Question:

    How do I set up a bleed in Publisher or Word?





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    CAN I HAVE A BLEED ON AN ENVELOPE?

    Question:

    Can I have a bleed on an envelope?



    Solution:

    We can print your envelopes with a bleed off the top and the sides, but require 7/16" from the bottom of the envelope for our grippers. Please make sure the envelope is blank from the bottom up 7/16;" this is a press requirement and cannot be waived.

    If our prepress discovers that you have a bleed off the bottom edge of your envelope, your art will be marked as Suspect Art and will be returned to your account. You will be automatically notified by email if this happens. The artwork must be corrected to allow for the 71/6 gripper area.

    Have questions? Call us up at 877-405-3949.





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    CAN I STRETCH MY IMAGE TO MAKE IT FIT IN THE BLEED LINE?

    Question:

    Can I stretch my image to make it fit in the bleed line?



    Solution:

    We do not recommend stretching your artwork because it lowers image resolution and may change the aspect ratio. Changing the aspect ratio can make objects and people appear taller or shorter than the original image.

    If the resolution of the original artwork is 300 DPI (dots per inch), stretching the artwork makes the image less sharp and detailed. For an image to print properly, the image should be saved at 300 DPI at the final printed size.

    If you need to resize your image to add bleeds, we recommend you do so from the program you used to create the file.






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    HOW CLOSE CAN MY TEXT BE TO THE TRIMLINE?

    Question:

    How close can my text be to the cut or trim line?



    Solution:

    Text should be at least .125" from the cut line (.25" from the edge of the bleed) to ensure it is not trimmed off.
    The caution zone indicated by the green line on your proof is 1/8" (.125") inside the blue trim line. All live graphics and text should be inside the gren line on your proof.
    The templates show the same guidelines. Red=bleed, blue=trim, green=safety or caution zone.





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    DO I NEED TO INCLUDE A BLEED IF MY DESIGN HAS WHITE ON ALL SIDES?

    Question:

    Do I need to include a bleed if my design has white on all sides?



    Solution:

    We recommend that you include bleeds with your files even if you have all white edges. They are not required, but setting up your artwork to allow the .125" bleed (even if it's white) helps make sure we cut your product the way you want.

    If your design includes any element that reaches the edge of the page, bleeds will be required.






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    WHAT IS A BLEED?

    Question:

    What is a bleed?



    Solution:

    Bleed is the term for printing that goes right to the edge of the paper. If you have images or backgrounds that you want to bleed off the edge of the paper, then you must design your job larger than the final cut size. Bleeds are created by cutting through the enlarged image or background. To create a bleed, make your document .125" larger on all four sides. For example, artwork for a 4" x 6" postcard should extend to 4.25" x 6.25".

    On your proof and template, the bleed line is .125" (1/8") outside the blue cut line. Any ink coverage that extends to the edge of the paper should extend to the bleed line. If your art extends to the blue cut line but not the bleed, you may have unwanted white borders after trimming.






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    HOW DO I USE A POSTER TEMPLATE?

    Question:

    How do I use a poster template?



    Solution:

    How to use a poster template:

    1)  Download the poster template which is most appropriate for your poster printing project and open it in the program you are using to layout or design your product.

    2) Use the template guidelines and instructions to combine your elements into a proper layout. Double check to make sure anything that bleeds off the edge of the page extends all the way to the red bleed line depicted on the template, that you don’t have any text or live graphics in the caution zone (between the blue and green lines on your template) and that your artwork is placed the way you want it with regards to the cut line (which is a blue line on the template). For folded posters, be sure to use the correct side of the poster template (inside or outside)  and that your fold lines line up correctly with your graphic. This will help to ensure that your printed product looks the way you want it to look.

    3) This step is vital: delete the template layer from your artwork, then save your file as a 300 dpi .tiff, .jpeg or .pdf (x1a or higher is recommended). If you save as a pdf, choose the x1a-2001 standard in the pdf dialog box, and if you have the option for marks and bleeds in the left hand option panel, make sure the top, bottom, left and right numbers are set at .125”, then save it.

    4) Now log in to your account on PrintPlace.com, click the “Upload Art,” button, locate your file, choose open and then click upload.  

    5) After you upload your art, your proof will be generated and ready to view in your My Account Page. Just click to review the pdf proof. Double check your proof for cut, bleed and safety zones, and for any spelling and/or typographical errors. Be sure your images are clear and crisp. You must upload artwork so that the finished piece backs up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head. The head of a page is defined by the top of the rendered proof and the bottom is called the foot (helpful hint: on a PrintPlace pdf proof, the head will always be designated by the PrintPlace logo). The head of one side backs up to the head of the other page on two sided work. Printplace.com recommends that you always print laser proofs and back them up head to head to make a folding dummy, which will ensure your artwork is set up properly. You may need to rotate a page after proof review and resubmit art  if your pages are not backed up properly.

    If your proof is good to go, hit the "Send to Press" button. If you decide to make some changes to your art, reject your proof, make your changes and upload new art. You can do this until your proof looks the way you want it to look.

    For more tips on poster templates, view our article on Poster Templates.

    If you have any questions about the templates or your proof, please call our toll free customer service number at 877-405-3949






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    HOW DO I SET UP A FOLDED PIECE?

    Question:

    How do I set up a folded piece?


    Solution:

    Every fold style has its own rules about spacing and setup for the front and back. Please use the templates we have provided on each product page to make sure your artwork is set up correctly to fold.




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    WHAT ARE THE STEPS TO ORDERING?

    Question:

    What are the steps to ordering?


    Solution:

    To place an order with PrintPlace, begin an order by selecting the product you are interested in. Once you are viewing the product, use the instant pricing panel to configure all of the standard options for the product along with any additional options you desire. You will be able to view the price immediately.

    Once you have completed configuring your product, you may add it to the shopping cart and shop for additional items. If you do not want anything else, click "Checkout" and proceed.

    If you are a new user, you will need to create an account to log in to our secure order form.

    After your purchase, your will be directed to the My Account system to upload your artwork, generate a proof and approve your job to print. If you decide you do not like your proof, click "Reject Proof" and you will be allowed to upload new files and receive a new proof when you are ready.

    Click here for free downloadable templates for bookmarks, business cards, bookmarks, brochures, door hangers, flyers, presentation folders and many other printed products.

    Have more questions? Continue to browse our Help Center or give us a call toll-free at 877-405-3949.






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    HOW DO I SET UP MY DOCUMENT FOR A CUSTOM SIZE?

    Question:

    How do I set up my document for a custom size?


    Solution:

    Print Place offers custom trimming for most of our products. If you choose custom trimming, it is important that you submit your files with a .25 inch bleed added to each dimension.

    For example, if you want to order a postcard with a final dimension of 5.25 x 7.25, you should submit the file at 5.5 x 7.5. Please add bleed to your document even if all the edges are white to allow us to properly place and cut your custom trimmed job.






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    WHAT ARE THE PRODUCT SPECS WITH BLEEDS?

    Question:

    What are the product specs with bleeds?


    Solution:

    Artwork should be submitted at the final size plus .125 inches of bleed on each edge. For example, if the final size is intended to be 4 x 6 inches, please submit the artwork at 4.25 x 6.25. We recommend including a bleed area on your artwork even if it is white on all four edges.

    We have provided templates for all of our products and sizes to assist you with setting up files.






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    DO I HAVE TO USE A TEMPLATE?

    Question:

    Do I have to use a template?


    Solution:

    You do not have to use a template, but it is recommended to help you set up your document to the correct size and allow for bleeds.

    If you order a product with folding, we strongly urge you to use our templates!






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    HARD COPY PROOFS

    Question:

    Can I order a hard copy proof?



    Solution:

    You can order a hard copy proof by selecting "Next Day Mail Proof" in the Instant Pricing panel.  Please note that if you are adding gloss or dull UV coating to your job, the UV coating can cause a variance in color from your proof.






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    HOW DO I USE THE TEMPLATES?

    Question:

    How do I use the templates?


    Solution:

    Use our templates as a guide to help you build your artwork at the correct size. BE SURE TO DELETE THE TEMPLATE LAYER BEFORE YOU SUBMIT YOU ARTWORK TO PRINT.

    Our templates contain two colored boxes at the outside edge. The red box on the very edge is the bleed box. This is an area that will be trimmed off when your piece is being cut to final size. Please make sure your image extends through to the outside edge of the bleed box.

    The yellow box inside of the bleed box is the caution box. Do not put any important text or visual elements in the caution zone because our cutter may trim into this area.

    If you are designing a folded brochure or flyer, our templates also contain fold lines to show you where the paper will be folded. Please note that for many of our templates, the back and front are slightly different to accommodate accurate dimensions for folding.






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    DO YOU HAVE PRODUCT TEMPLATES?

    Question:

    Do you have product templates?


    Solution:

    All of our products include templates at the bottom of the page. These templates are designed to apply to a wide range of applications and have been carefully crafted to be as accurate as possible. Our templates are provided as ZIP files and include PDF, AI and JPG versions of each template.

    Be sure to delete the template layer before you submit your files to print.






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    DO YOU HAVE TEMPLATES SHOWING BLEED?

    Question:

    Do you have templates showing bleed?


    Solution:

    Yes, we have templates for all of our products. These templates are set to our standard sizes and have the .125 bleed area already marked on them for your convenience. They also show the area where you can safely place text so it is not trimmed off.




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    CAN I CHANGE MY PROOF AFTER I SEND IT TO PRESS?

    Question:

    Can I change my proof after I hit the "Send to Press" button in My Account?



    Solution:

    Please review your proof carefully before you approve it. Once you have accepted your proof and hit the "Send To Press" button, it is too late to make any changes. It has been entered in our automated workflow. All design issues should be deemed resolved before you click "Send to Press."


    Have questions about your proof? Call us up at 877-405-3949. Please have your job number ready for faster service.






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    WHAT DO THE LINES MEAN ON MY PROOF?

    Question:

    What do the colored lines mean on my proof?



    Solution:

    Your preview and proof show a navy blue line that represents the cut line as well as a red line which shows the outer edge of the printed area, also known as the bleed line. We will trim this bleed area off when we finish printing the job before we ship it.
    There is also a green line 1/8" inside the blue trim line. Any live graphics, text or important matter should be within the green caution line.
    Our templates show the same guides.
    Not sure if your proof looks the way it should? Give us a call at 877-405-3949.





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    BROCHURE TEMPLATES

    Question:

    How do I use a brochure template?



    Solution:

    1) Download the brochure template which is most appropriate for your brochure printing project and open it in the program you are using to layout or design your product.

    2) Use the template guidelines and instructions to combine your elements into a proper layout. Double check to make sure anything that bleeds off the edge of the page extends all the way to the red bleed line depicted on the template, that you don’t have any text or live graphics in the caution zone (between the blue and green lines on your template) and that your artwork is placed the way you want it with regards to the cut line (which is a blue line on the template). For folded brochures, be sure to use the correct side of the brochure template (inside or outside)  and that your fold lines line up correctly with your graphic. This will help to ensure that your printed product looks the way you want it to look.

    3) This step is vital: delete the template layer from your artwork, then save your file as a 300 dpi .tiff, .jpeg or .pdf (x1a or higher is recommended). If you save as a pdf, choose the x1a-2001 standard in the pdf dialog box, and if you have the option for marks and bleeds in the left hand option panel, make sure the top, bottom, left and right numbers are set at .125”, then save it.

    4) Now log in to your account on PrintPlace.com click the “Upload Art,” button, locate your file, choose open and then click upload.

    5) After you upload your art, your proof will be generated and ready to view in your My Account Page. Just click to review the pdf proof. Double check your proof for cut, bleed and safety zones, and for any spelling and/or typographical errors. Be sure your images are clear and crisp. You must upload artwork so that the finished piece backs up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head. The head of a page is defined by the top of the rendered proof and the bottom is called the foot (helpful hint: on a PrintPlace pdf proof, the head will always be designated by the PrintPlace logo). The head of one side backs up to the head of the other page on two sided work. Printplace.com recommends that you always print laser proofs and back them up head to head to make a folding dummy, which will ensure your artwork is set up properly. You may need to rotate a page after proof review and resubmit art to ensure your pages will back up properly.

    If your proof is good to go, hit the "Send to Press" button. If you decide to make some changes to your art, reject your proof, make your changes and upload new art. You can do this until your proof looks the way you want it to look.

    For more tips on brochures templates, view our article on Brochure Templates.

    If you have any questions about the templates or your proof, feel free to call our toll free customer service number at 877-405-3949.






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    HOW DO I UPLOAD A NEW FILE IF SOMETHING IS WRONG WITH MY PROOF?

    Question:

    How do I upload a new file if something is wrong with my proof?



    Solution:

    You may upload a new file by going to your My Account section, selecting the order and rejecting the artwork.

    After you have rejected your artwork you may upload a new file and approve it to print. You can do this as many times as you need to, but remember that you cannot make any changes to an order after you put it into production by hitting the "Send to Press" button in your My Account page.






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    BUSINESS CARD TEMPLATES

    Question:

    How do I  use a business card template?



    Solution:

    1) Download the business card template and open it in the program you are using to layout or design your product.

    2) Use the template guidelines and instructions to combine your elements into a proper layout. Double check to make sure anything that bleeds off the edge of the page extends all the way to the red bleed line depicted on the template, that you don’t have any text or live graphics in the caution zone (between the blue and green lines on your template) and that your artwork is placed the way you want it with regards to the cut line (which is a blue line on the template). 

    3) This step is vital: delete the template layer from your artwork, then save your file as a 300 dpi .tiff, .jpeg or .pdf (x1a or higher is recommended). If you save as a pdf, choose the x1a-2001 standard in the pdf dialog box, and if you have the option for marks and bleeds in the left hand option panel, make sure the top, bottom, left and right numbers are set at .125”, then save it.

    4) Now log in to your account on PrintPlace.com click the “Upload Art,” button, locate your file, choose open and then click upload.

    5) After you upload your art, your proof will be generated and ready to view in your My Account Page. Just click to review the pdf proof. Double check your proof for cut, bleed and safety zones, and for any spelling and/or typographical errors. Be sure your images are clear and crisp. If your proof is good to go, hit the "Sent to Press" button, and if you decide to make some changes to your art, reject your proof, make your changes and upload new art. You can do this until your proof looks the way you want it to look.

    For more tips on business card templates, view our Business Card Templates Article.

    If you have any questions about the templates or your proof, feel free to call our toll free customer service number at 877-405-3949.






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    HOW DO I DELETE THE TEMPLATE LAYER FROM ILLUSTRATOR AND PHOTOSHOP FILES?

    Question:

    How do I delete the template layer from Illustrator and Photoshop files?


    Solution:

    A template is used for artwork placement only and must be removed before the PDF is created and uploaded, otherwise the template will be printed with your artwork.

    Photoshop:  When a template is downloaded and placed into Photoshop, it is automatically added onto a separate layer. View the layers palette by going to the “Windows” tab and selecting the “Layers” tab. To remove a layer, click on the layer that contains the template and drag it to the trash bin located at the bottom of the palette. When placing a PDF into a Photoshop file, the layer may come up as “Background” and be locked; double click on the layer and it will change to “Layer 0” at which time you can delete it.

    Illustrator: The Illustrator template comes with two layers. The bottom layer is labeled “Delete This Layer” and the upper layer is labeled “Your Art Here”.  View the layers palette by going to the “Windows” tab and select the “Layers” tab. To remove a layer, click on the layer that is labeled “Delete This Layer” and drag it to be trash bin located at the bottom of the palette.






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    HOW DO I SET UP A FOLDED PIECE?

    Question:

    How do I set up a folded piece?


    Solution:

    Every fold style has its own rules about spacing and setup for the front and back. Please use the templates we have provided on each product page to make sure your artwork is set up correctly to fold.




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    HOW DO I SET UP MY DOCUMENT FOR A CUSTOM SIZE?

    Question:

    How do I set up my document for a custom size?


    Solution:

    Print Place offers custom trimming for most of our products. If you choose custom trimming, it is important that you submit your files with a .25 inch bleed added to each dimension.

    For example, if you want to order a postcard with a final dimension of 5.25 x 7.25, you should submit the file at 5.5 x 7.5. Please add bleed to your document even if all the edges are white to allow us to properly place and cut your custom trimmed job.






    Previous Top Next




    WHAT ARE THE PRODUCT SPECS WITH BLEEDS?

    Question:

    What are the product specs with bleeds?


    Solution:

    Artwork should be submitted at the final size plus .125 inches of bleed on each edge. For example, if the final size is intended to be 4 x 6 inches, please submit the artwork at 4.25 x 6.25. We recommend including a bleed area on your artwork even if it is white on all four edges.

    We have provided templates for all of our products and sizes to assist you with setting up files.






    Previous Top Next




    DO I HAVE TO USE A TEMPLATE?

    Question:

    Do I have to use a template?


    Solution:

    You do not have to use a template, but it is recommended to help you set up your document to the correct size and allow for bleeds.

    If you order a product with folding, we strongly urge you to use our templates!






    Previous Top Next




    HOW DO I USE THE TEMPLATES?

    Question:

    How do I use the templates?


    Solution:

    Use our templates as a guide to help you build your artwork at the correct size. BE SURE TO DELETE THE TEMPLATE LAYER BEFORE YOU SUBMIT YOU ARTWORK TO PRINT.

    Our templates contain two colored boxes at the outside edge. The red box on the very edge is the bleed box. This is an area that will be trimmed off when your piece is being cut to final size. Please make sure your image extends through to the outside edge of the bleed box.

    The yellow box inside of the bleed box is the caution box. Do not put any important text or visual elements in the caution zone because our cutter may trim into this area.

    If you are designing a folded brochure or flyer, our templates also contain fold lines to show you where the paper will be folded. Please note that for many of our templates, the back and front are slightly different to accommodate accurate dimensions for folding.






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    Call us at 877.405.3949