Mailing FAQs



How should I design my artwork for mailing?

Your art/design should include the minimum space requirements needed to inkjet address your piece (minimum 4” wide x 2” tall in the bottom right corner of the mailing panel for postcards and brochure mailers).  The inkjet area must be either completely unprinted and no borders are allowed on the bottom or right edge of the mailing panel.  If you are mailing a booklet, other USPS requirements may apply - please check with us prior to final design so we can confirm your design meets requirements to mail at the lowest applicable rate.

Which postage rate should I choose?

Consider the class that best suits your budget requirements and expected delivery time of your project.  First Class mail delivers within 5 business days and automatically includes returns for undeliverable addresses. If delivery time is not as specific for your project, you may want to consider mailing via Standard Presort, which has a general delivery timeframe of up to 20 business days. Note that USPS does not guarantee a delivery date or timeframe for Standard or Non-Profit Standard mail.

Can I mail Non-Profit through PrintPlace?

If you already have a Non-Profit mailing permit through the USPS, you can mail through PrintPlace using our Non-Profit indicia. Please visit the Non-Profit mailing tab in the Additional Information section of our mailing page for specific requirements.

Can I include my mailing permit in my artwork?

We mail your jobs through our local USPS business mail entry unit using our mail permit.  In order for PrintPlace to mail your job, it must include our indicia. It's not necessary to add the indicia to your artwork; we will inkjet the appropriate indicia during the addressing process, according to the postage type you designate when you place the order.

Which formats do you accept for mailing lists?

We accept Excel files and comma delimited text files (.xls, .xlsx, .csv, .txt). Once you place your order, simply upload your mailing list through the website, from your My Account page.

What does mailing list processing, or CASS Certification, include?

When you purchase mailing services, we will review your mailing lists in order to remove duplicate contacts (if requested) and remove any undeliverable addresses through the CASS certification process. There is no additional charge for reviewing your mailing list to remove these items, but it is an optional service that must be specified within the Upload List process.  If you request removal of duplicates, keep in mind that the software only looks for EXACT matches, so "John Smith" versus "Jonathon Smith" will not be recognized as a duplicate record.

What turnaround can I expect for mailing?

Mailing Services adds two business days to your print turnaround time, thus your job will deliver to USPS 2 business days after the "Ship Date" as shown in your account, providing postage has been paid by 2:00 PM CT on the "mailing date."

Can you mail to foreign addresses?

If you have foreign addresses in your mailing list, we can mail those for you.  Contact us for more information regarding international mailing.

How do I pay for postage?

Once you upload your mailing list(s), we will process your list(s) according to your specifications and enter the amount due, which will display in your My Account page.  Postage may be paid via credit card, wire transfer, money order, or cashier’s check (note charges a 5% administrative and postage handling fee.)  Credit card payments can be made directly from your My Account page. For other payment methods, contact us to make arrangements and schedule the mail date for your job.



Call us at 877.405.3949